Did you hear the Flatbush Brooklyn was just recognized as the Coolest city in the world! That's all we needed to hear this week! So now, we reintroduce ourselves and our Brooklyn origin stories. Join Ed and Joe as they start a discussion on cash (wow! this certainly as aged since it's first release in 2018) and go into the joys, bumps and bruises a…

Hey there, customer service warriors! This Colony Confidential episode is your survival guide to turning those angry phone calls into happy goodbyes. Alongside Margaret Garcia from Grit PPO we’re upgrading our communications. First off, gotta train your troops! Just like you wouldn't send a rookie soldier into battle unarmed, don't throw a new CSR …

We all learned a lot on the Art of the Phone Call AKA AOPC training with Margaret Garcia from Grit PPO so it only makes sense that we get together once more and annoucne : We're back for round two! Join us for a power-packed episode of Colony Confidential Podcast as Margaret dives deep into the latest AOPC strategies for 2024 and beyond. We'll revi…

Whether you're a pest control veteran or someone passionate about the convergence of technology and industry, this episode equips you with the knowledge to leverage AI for unparalleled success. Tune in and empower yourself with the knowledge and tools to revolutionize your daily operations. We invite you to join us and stay ahead of the curve as we…

It's been a busty few weeks around here and now - it's holiday time! Come listen in as Ed and Joe catch up for the first time in weeks. Topics include the recent shows and events, Ed's recent travels, a meeting with NYC's much talked about rat czar.

Ed and Joe are preparing for an incredible few days in Hawaii for Pest World 2023. Hoping to make new friends and see some of the old ones too. We can't wait to see what's new and come back here to share it all with you!By Twenty - Two Three Media

Optimizing efficiency in pest control is an ongoing process. Today we are taking a look at what's been working for Valerie Cruzado in the business she owns and operates in Georgia. Join us as we explore various strategies to streamline scheduling, optimize routes, and harness the latest technology and tools for enhanced productivity. Discover how t…

Don't miss out on the latest insights from Colony Confidential! Join us as we explore the impact of AI and chat GPT in pest control with Lorne Sederoff and James Rocker. Today the return with even more practical insights and tips to help you utlize today's tools in an easy to understand way. If you're not sure how A.I can help you, or you're afraid…

We start this season off with a bang. We wanted to delve into the realm of artificial intelligence (AI) and its profound impact on the pest control industry. We were lucky enough to have Lorne Sederoff from Search Kings and James Rocker from Nerds that Care join us to talk about how AI can enhance efficiency, automate tasks and help you do more in …

In this episode of Colony Confidential, GPS Trackit's Jeff Allsop and fellow PMP Valerie Crudo from Protective Pest Solutions share their top productivity hacks for pest management professionals. From automations and routing to maintenance, they cover it all. If you're operating a business with even a few trucks on the road, you will learn how to s…

Larry Shaffer joins us once again to teach us some of what he knows. As the host of Activating your X-Factor , Larry is a true champion of personal development and performance. He explains how he transformed himself past average and share some insight into the ways we can all do the same. The best part is the advice he gives in this episode is guar…

It's the last days of 2022 and we're between parties, hosting and crunching numbers. Ed and Joe talk all about some wins - employee retention! and overall high morale. You can certainly pick up some ideas on how you can enhance your team's engagment. Also we talk about NYC Mayor Eric Adams' call for a rat czar and some of the major ways we're prepa…

Today's guest is Larry Shaffer Senior VP of Marketing and Business Development at Insperity. Larry has spent decades working with teams large and small and has a special affinity for entrepreneurs - this is why we had to have him sit with us to get a handle on some topics that are speaking to us right now. In this conversation we cover a range of i…

Going Back to Basics all season long. Today we take another deep dive into one od Ed's favorite sayings Turn adversity into advantage.One of the most important lessons to remember from this episode is that you - the entrepreneur/ small business owner are the backbone of America - so buckle down, get to work, and do a great job. Ed and Joe are talki…

The Colony Confidential team took NPMA Pest World in Boston MA by storm, and now we're spilling all the beans. About the products, the people and of course the parties! Ed and Joe discuss the highlights, some of their favorite events and people and how this PW was different than before. Get to know Ed a little better and hear why spam may be the wa…

Join Jeff Alsop as he schools us on the Basics of Fleet Management. If you didn't know you needed it - this is your chance to learn more. If you have vehicles let's automate your maintenance, routing and more. Operational Efficiency is the foundation of your successful business. Find out more about GPS Trackit Click Here…

There's experts then there's Margaret Garcia! Our go to for anything to do with communication. Margaret's company Grit PPO answers hundres of phone calls every day so she knows more than anyone else - what works when answering the phone in a service. based business. Get the entire workshop theartofthephonecall.com…

The new season is finally here! We've been weathered but we're not out. Join Ed & Joe for all new topics and tips this season. We have a hige annoucement and wonderful new partners to help boost us all to our next best. We're going back to basics of our family business bootcamp. In this episode we're reconnecting with Ed & Joe, hearing a summer sum…

Today we're talking about some of the tech tools that are making us more productive in business. Jeff King from Pest Rangers is all about automation and in this episode he shares some of the apps and programs he's using to make things work easier and more cost effective. If you are curious about any of these programs and how they can help in your c…

Welcome back to the Colony Confidential Podcast, today Ed and Joe talk about some of the biggest challenges facing business owners and some of the ways we're going to overcome them. We touch on topics like Vehicles, route optimization, onboarding new hires fast, inflation and lowering insurance costs. Stay tuned for an episode on Pricing coming up …

Jeff White is back with us for the first time since our first season. A whole lot has happened since then, for one Jeff has started a spanking new business. Today he tells us all about it and how his technical expertise can help you.

Revisit before we reboot. Check out the fundamentals of Pest Control in this episode with Ed & Joe covering the basics of IPM. Also some great stories from Ed's life in the streets.

We've rounded up some listener questions so you know what that means? It's time to call in the experts. Jill Chapman joins us on this episode to answer these : How to communicate with your team when Business is struggling? What are some signs that I am micromanaging? If hiring a remote worker in a different state do I pay minimum wage and file labo…

In this episode, meet Ed Sheehan Jr. who joins Ed and Joe from Phoenix Az. The talk of the town - the Renotkil/Terminix news and some behind the scenes info from a former Rentokil staff member. The family is all involved in pest control, jump into their typical dinner table discussion.By Twenty - Two Three Media

According to Ed he learned a lot in this episode - most importantly - that he's happy he's not running a business anymore. #retirementgoals. We've said it so many times before, running a business now is more complicated than ever, then sprinkle on a global pandemic. We gathered listener questions and sat down with Jill Chapman and Lori Sweeney from…

Here is all you need to know about Call Centers from the Customer Service Queen herself Margaret Garcia. She's heard and seen a lot in her 20 plus years of experience in Customer service for Pest Control, Lawncare and Hvac and Margaret still swears by routine spot checks on phone calls. Listen in for everything else new with her, Ed and Joe.…

Grit PPO's Founder and President Margaret Garcia joins Ed and Joe in this informative episode that focusses on the front line staff and the importance of Training and Development. Grit PPO is able to provide stellar customer service and is an outsource call center for Pest Control, Wildlife and lawn care industries. Working in a variety of software…

Jeff King is known for his marketing smarts and has grown Pest Rangers in PA into a successful and respected brand. Listen to his story and a culture Q&A with Jill Chapman from InsperityBy Twenty Two Three Media

Hi Mr. & Mrs. America, we're excited to share another installment of Meet the PMP. Today's episode features friend of the show - Jeff King from Pest Rangers in PA. Jeff has built a great business with his marketing smarts and is here to share some of his tips and thoughts from how he started in the industry to what he considers the biggest waste of…

Season Three will teach us more than we want to Learn??!? Starting with vaccine mandates and how they've changed the way we do business. Since our Parent company Colony Pest Management services a lot of healthcare facilities in NYC, things changed very quickly for us. In this episode hear how Joe made the necessary adjustments and stick around for …

Anytime we speak with Paul Giannamore, it gets better. Understand what's going on in the world as it relates to running your small or not so small business. It takes more than hard work, to be successful, entrepreneurs need to make sound financial decisions on a daily basis. This is a great place to start.…

It's The most dangerous pest in the U.S - In this episode learn how to do a tick drag and other do's and don'ts during the summer season. Summer school Q&A is on Instagram Live every Tuesday at 7:30pm Powered by Gnowbe.

Insperity's Pete Hinojosa got us together in this episode. Part 2 follow up gets into the four personality types DISC and how they play out in the workplace. We even get some help with our personal relationship this time LOL. Grab the workbook so you can follow along. Send us an email [email protected]…

Pete Hinojosa is Back!! joining Ed & Joe to talk about Leadership in a way that just makes sense. We understand that today leadership and decision making is more complex than ever. Pete and the team at Insperity are our partners in transforming, understand and increasing our efficiency in the most important aspects of running a small business. Tune…

We're back at it with Dr. Dini Miller to talk more on cost, time and efficiency in the field. Roaches, bedbugs, tacos - yes please. We also talk about the future of Pest Control and how electronic insect monitoring can fit in and the challenges that need to be overcome for their success.By Twenty - Two Three Media

One of our favorite guests Dr. DIni Miller joins us again today - she is an esteemed professor of Urban Pest Management at Virginia Tech. Specialising in Ed’s favorites German cockroaches and bed bugs. We always have tons of questions for Dini and start off by talking about her students - we want to know who’s coming up in the world of entomologist…

Keep an eye out and stay a step ahead with the latest news in online advertising. Daryl Margaux from Search Kings is back with todays installment.By Twenty - Two Three Media

Daryl Margaux from Search Kings in Canada sits with Joe to discuss what's new in the world of online advertising. Get ready to hear answers to your questions on streaming media ads, what's new with Google and the steps you should be taking now, to get your business ahead of the competition.By Twenty - Two Three Media

Frank Macdonald joins us from Select Insurance.By Twenty - Two Three Media

We had the chance to catch up with our Insurance go to guy - Frank Macdonald from Select Insurance. Frank has been a friend of the podcast from day one. The last time we spoke it was all about disinfecting services for covid - 19 so this time around, we find out what's new, talk family and how he's been adjusting in his business. Great advice and i…

We've been learning and doing so much - today we're checking in, sharing more on what's to come and recapping some recent highlights. Ed Sheehan decides to go for a pedicure - his first ever!By Twenty - Two Three Media

Another installment of Strategies and Insights for success in your business. Regardless of your size - these tips are for creating a strong foundation. Whether you're leading a company or a family, Pete helps us to understand the important things we must get right - no matter what. Starting with Culture we cover Hiring, Liability, Communication and…

Our Insperity experts are back to talk with us about Leadership Development Strategies. Join Ed, Joe and Pete for an introduction to this round of our HR series and come back on Thursday for more.By Twenty - Two Three Media

Talk about Minding your Business? This week's PMP Spotlight takes us over to Arizona meet David Marshall, founder and owner of Arizona Pest Squad. We talk about his start in the industry - moving from the music business. Then here come all the challenges. Loss, Growth, marketing - it's all in here with so many tips for your business - you're going …

Ed and Joe connect to talk about everything we've been learning in the past few months. There are more challenges in today's workplace than ever before so we all have to get better. We talk a little about Cuomo's business, company culture, tricks and tips our managers are using to stay connected with the team and foster the behaviors we're looking …

Ed and Joe are catching up, talking about our recent and upcoming episodes and getting us prepared for the spring. We get a lot of laughs in this episode and some great tips. Want to connect? Send us an email [email protected] Twenty - Two Three Media

We've always shared how networking was and remains the key to our success in business. And while times and events have changed, we still say the same. Ed and Joe discuss some of the tricks that helped them get new business along with some new Networking Tips, you may be a little rusty, so it's time to Sharpen up.…

Catch up with our spring Q & A series. Don't miss the HR Series starting February 23By Twenty - Two Three Media

We love answering your questions. Send us an email [email protected] Twenty -Two Three Media

Another round of Q & A for you friends who want a professional opinion. We answer questions on which is better to use steel wool, copper mesh and where most rodents find entry into your homes or buildings. We talk about the one of the worst insects to try and DIY. How a clean home can suddenly get roaches and so much more. Send us your questions at…